Central Loop Hotel

I had a great experience at a hotel in a fantastic location. Plenty of transportation options were nearby, including a bus stop in front of the hotel, a metro, and an elevated train. Since my mother had trouble walking long distances, we used Uber, which was affordable because everything was close by. The hotel staff, with their warm and attentive demeanor, left a lasting impression. Despite the language barrier, they went above and beyond to cater to my Spanish-speaking mother's needs, displaying genuine care and concern. Their exceptional service significantly contributed to the comfort and enjoyment of our stay. I was surprised that breakfast wasn't included, but I might have missed that when I made the reservation. However, the breakfast at the hotel restaurant was excellent. Special thanks to the waiter who found my bag with all my documents and money on a chair in the restaurant and rushed after me in the street to return it.

I took a red eye flight and got in super early. They let me check in at 9am which is unheard of for me it was absolutely exceptional. I also had to shorten my stay by one day and they let me do that and gave me a refund for the night. Overall very helpful people and a very nice place. Location is prime for Chicago activities. Also they have this water bottle system which is super nice because I often find myself getting dehydrated easily on trips and this is the first time that didn’t happen. Overall a ten out of ten.

The location is hard to beat - the hotel is a few blocks down the street from the Art Institute of Chicago and Millennium Park where you'll find the brilliant interactive sculpture by Jaume Piensa (google it - it's the most wonderfully life-affirming thing, and if you have children, take swimming gear and a towel) and the Frank Gehry Pritzker Pavilion with outdoor events. Almost next door to the hotel is the historic building, The Rookery, which houses the Frank Lloyd Wright Institute and its gift shop where you can book a 30 minute tour of the building and book others to the Robie House and other FLW buildings. The hotel is also about three blocks from the famed Willis (previously Sears) Tower. The hotel itself adjoins a a restaurant - I didn't use it but it's convenient. My room was quiet, airy with five windows and a very comfortable bed. I was lucky enough to meet Joanna, one of the senior managers of the hotel, who was absolutely brilliant, helping me with so many things, including advice on taking the Loop (the elevated train round the Loop, the central area of Chicago - there's a stop just down the street), getting me a ticket for a matinee at Second City, and thanks to her I got to see the Tiffany dome in the gorgeous Chicago Cultural Centre which otherwise I would have missed completely. She also told me about hotel amenities that I was not told about when I checked in - there's not only a water dispenser but they offer free bottles to take with you too, an ice machine, and laundry facilities as well as a lounge in the basement with a TV, outlets for laptops and a good free coffee machine. I would definitely stay there again.

AMAZING location, loved the fitness facility, loved the espresso machine in the common area and loved the Nespresso machine in my room! The bed was SUPER comfortable and the room was small but cozy. I also loved that the elevators were SUPER FAST and efficient - a small but important detail for someone who travels often. Shower got hot immediately and had decent pressure, and the toiletries provided were good quality. And for being in the heart of downtown, it was so quiet in the room! Very easy to sleep. The hotel has a very European vibe, right down to the fabulous British pub downstairs! The hallway layout is actually identical to a recent stay I had in Edinburgh, very quirky and fun.